Handbook for Human Services Response is based on over 18 years of research of survivors of airline crashes, rail crashes, military disasters and other traumatic experiences. Dr. Coarsey worked for an airline in the seventies that experienced three fatal crashes within five years. At that time there was no training offered airline employees as to how they should respond to a surviving passenger or family involved in the tragedy. The entire corporation went into "shock" and many additional harms were inadvertently committed due to the lack of understanding preparaton by the impacted airline. In 1985, Dr. Coarsey's finacee was killed in a major crash and she then experienced trauma from the perspective of a family survivor. This led to her re-entering the university and earning a Ph. D. which focused on trauma in the workplace, a degree that combined education and psychology. The book includes stories of survivors and helpers from the United States, Japan, United Kingdom, and South Africa. The stories are woven around the models that Dr. Coarsey developed for training helpers throughout the world. Following are excerpts from the book. Handbook for Human Services Response: a practical approach for helping people" traces the evolution of family assistance with interviews involving passengers and family members from crashes around the world. It includes interviews with airline, rail, and military survivors from various disasters and includes discussions with helpers and leaders who share lessons learned from their experiences. The book is divided into four parts. Part One includes the "Complexities of Disaster" and a comphrehensive discussion of grief from the perspectives of family members who have lost loved-ones in crashes. Part Two involves a discussion of Maslow's Human Needs Hiearchy and how it relates to the evolution of consciousness in those impacted by trauma. Primary and family survivors from airline, rail and military disasters provide examples of their needs in their own words. They also tell how they were helped and harmed by others. Survivors referenced in the book include: Japan Airlines Flight 123, Dr. Takao Kawakita Continental Airlines Flight 1713, Ann, mother of two children who died in the crash Pan American Airlines Flight 103, Carole and Glenn Johnson and Pam Dix United Airlines Flight 232, Ron Sheldon US Air Flight 5050, Byron Crowley and Aletha Ann Crews United Airlines Flight 585, Donna Lucerro US Air Flight 405, Yaser Abdelsamed US Air Flight 427, Merrilee Morris American Eagle Flight 3379, Delphine Glenn, Richard and Marie Anderson ValuJet Flight 592, Susan, Paul and Laurie Smith, Richard Kessler, Marilyn Chamberlin, Velma and Chuck McNitt TWA Flight 800, Jim Hurd Swissair 111, Dan and Rosemarie Kief, Judy Wilson, Jim Hammond, Lanita Hausman and her attorneys Mitch Baumeister and Thea Capone EgyptAir Flight 990, Tom Billings, Jim Brokaw, Diane Stagl, Rodney Ross, Mohammed Elzanati American Airlines Flight 1420, Steve Korenek, Jeff Arnold, Mark and Betty Schmidt Charter Flights Spantax Charter Flight, Malaga, Spain, Simone Gorko; Lan Chile Charter Flight, Carol Dawson Rail Disasters Ladbrooke Grove rail disaster, Keith Stiles, David Sansom, Robin Kellow; Hatfield rail disaster and Admiral Duncan Pub bombing, Gary Fellows; Amtrak crash, Bourbonnais, Illinois, Cindy and Mat Lipscomb Military U.S. Air Force, Khobar Towers disaster, Dawn Woody; Air Force, AWACS crash, Mary Thomas Part Three, "The Heart" includes two sections; "Conscious Healers" and "Conscious Leaders". "Conscious Healers" is comprised of interviews with long-term survivors who have founded organizations and continue to help other survivors around the world. Names of "Conscious Healers" are included in the previous listing of survivors in book. "Conscious Leaders" involves interviews with leaders who have learned from disasters about how to impart a more empathic response to the public as well as their own employees. Those interviewed include: the late Bob Baker, former Vice Chairman of American Airlines; Bobby Bonds, head of Amtrak disaster response; Duncan McGarry, National Coordinator of United Kingdom's Police Family Liaison Officer (FLO)Program; Colonel Douglas Cochran, a U.S. Air Force Commander, Khobar Towers in Saudi Arabia, 1996; Mrs. Resa Cochran, the commander's wife; Mande Toubkin, National Trauma Coordinator for Netcare Network Healthcare, Johannesburg, South Africa. Part Four, "The Ripple" includes interviews with employees, family members of employees who have been killed in crashes and helpers who worked various crashes. People included in the ripple: Airline Employees Captain Al Haynes and Senior Flight Attendant, Jan Brown Lohr, United Airlines Flight 232 Sandra Novak, Delta Air Lines Flight 191 Captain Everett Feltham and Marilyn Everett, Trauma Support Team, Chris Rhoads, General Manager, In-Flight Services, TWA Flight 800 Ken Jenkins, CARE Team Manager, American Eagle Flights 4184, 3379 and American Flights 965, 1420, 11, 77 and 587 Kelley Cox, Boston Flight Manager, American Airlines Flight 11; former CARE Team Manager, American Eagle Flights 4184, 3379 and American Airlines Flight 965 Jeff Morgan, Delta Air Lines Flight 1288, Comair Flight 3272, Swissair Flight 111 Rayanne VanDyne, Delta Air Lines Care Team Member, EgyptAir Flight 990 Airline Employee Family Members Marilyn Thompson, wife of Captain Ted Thompson, Alaska Airlines Flight 261 Marilyn Chamberlin, mother of Captain Candy Kubeck, ValuJet Flight 592 Mike Low, father of Flight Attendant Sara Low and Alyson Low, Sara's sister, American Airlines Flight 11 Donna Lucero, mother of Flight Attendant Anita Lucero, United Airlines Flight 585 Rail Employees Pete Turpin, Driver, Arriva Trains Northern, two suicide deaths Ray Donnachie, Customer Service Leader, Great North Eastern Railway, Hatfield rail crash Keith Van Assen, First Great Eastern Railroad, attended scenes of more than 40 suicides Government Agency Employees-United States Ron Schleede, National Transportation Safety Board, multiple disasters Norman Scroggins, FAA Manager, Air Traffice Control, Delta Air Lines Flight 191 Lieutenant Daniel A. Carbonaro, Port Authority of New York & New Jersey Police, multiple disasters Ramesh Nyberg, Dade County Homicide Division, ValuJet 592 Captain Bill Wekenborg, Firefighter, Delta Air Lines Flights 191 and 1141 Government Agency Employees-United Kingdom London Metropolitan Police, Phil Warren, multiple responses and Rosemary Drewery, multiple responses Government Agency Employees-Canada Dr. John Butt, Medical Examiner, Swissair 111; Hither Green Rail Disaster Agency Personnel and Volunteers Dusty Bowenkamp, disaster mental health nurse, multiple disasters Bonnita Wirth, Ph.D., disaster psychologist, multiple disasters Reverend Dan Green, Ph.D., Chaplain, Alaska Airlines, Flight 261 Order Now!!!   [an error occurred while processing this directive]